8mbet app Privacy Policy — Your Information Is Completely Safe with Us

01 Introduction & Scope

This privacy policy applies to 8mbet app and all its services. By using our website or app, opening an account, or using any of our services, you are deemed to have accepted this privacy policy.

8mbet app complies with international data protection standards, including GDPR (General Data Protection Regulation) and applicable local laws. We treat your privacy as a fundamental right — not just a legal obligation.

This policy may be updated at any time. Your first use of the platform after any changes constitutes acceptance of the updated policy. For significant changes, you will be notified directly by email.

02 What Data Is Collected

8mbet app collects only the information strictly necessary to provide services, ensure security, and meet legal obligations. We never collect unnecessary or excessive data.

03 Methods of Data Collection

8mbet app collects data through several methods. Here's what you should know about each:

• Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected Information: When you use the platform, device and browser information is automatically collected via cookies and log files.
• Via third parties: Transaction confirmation data is received from payment gateways (bKash, Nagad, Rocket).
• KYC Partner: Your information may be verified through authorized third-party identity verification providers.
• Public sources: Names or blacklists may be checked against public databases to prevent fraud.

04 Use of Data

8mbet app uses your data only for the purposes listed below. It is never used for anything beyond these:

• Account creation and management, and identity verification (KYC).
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and unauthorized access.
• Delivering promotions, bonus offers, and personalized services.
• Providing support via live chat, email, and other support channels.
• Improving platform performance and developing new features.
• Enforcing Responsible Gaming policies and providing support to at-risk players.
• Preparing and submitting legally required reports to regulatory authorities.

05 Data Sharing & Disclosure Policy

8mbet app shares your data with third parties only in limited, specific circumstances. It is never shared outside of the following situations:

• Payment processors: Only the necessary data is shared to process transactions with bKash, Nagad, and Rocket.
• KYC Service Provider: Only the minimum necessary data is shared with authorized identity verification providers.
• Legal Obligations: Data may be disclosed in response to a court order or request from a regulatory authority.
• Business transfer: In the event of a company merger or acquisition, data may be transferred, but you will be informed of the new policy in advance.
• Security partners: Authorized technology partners for fraud detection and cybersecurity.

All third-party partners are contractually required to comply with our strict data protection standards. They are not permitted to use your data for their own purposes.

06 Cookies & Tracking Technologies

8mbet app uses cookies and similar technologies to improve platform performance. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme). Optional.
• Analytics cookies: To understand which pages are used most. Optional.
• Security cookies: To detect fraud and unauthorized access. Essential.

You can disable optional cookies at any time from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

07 Data Security Measures

To protect your data, 8mbet app has implemented technical and procedural safeguards that meet international standards. Our security layers are outlined below:

• 256-bit SSL/TLS Encryption: All data transmitted between you and our servers is fully encrypted.
• AES-256 Data Storage: All sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): Identity is confirmed via OTP each time you log in to your account.
• Firewall & DDoS Protection: Advanced server-level security measures are active.
• Regular security audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only staff members who require access to specific data are permitted to view it.

08 Data Retention Period

8mbet app does not retain data longer than necessary. Each type of data has a defined retention period:

• Account Information: For the duration of active account + 5 years after closure (legal obligation).
• Transaction Records: 7 years after the last transaction, in accordance with financial regulatory requirements.
• KYC Documents: 5 years after verification or 3 years after account closure, whichever is longer.
• Support Conversations: 2 years after last contact.
• Cookie Information: Session cookies are cleared when the browser is closed; persistent cookies last 12 months.
• Marketing data: Deleted immediately upon opt-out.

09 Your Rights

Under our Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team:

10 Protection of Minors' Data

8mbet app strictly does not collect data from anyone under 18, and minors are prohibited from using the platform. Age verification is mandatory at the time of registration.

• If we discover that any personal data has been collected from a minor by mistake, it will be deleted immediately and the account will be closed.
• If a parent or guardian believes their child's data may be on the platform, please contact our support team.
• It is the responsibility of parents and guardians to use parental control software to prevent minors from accessing the platform.

11 Contact & Complaint Resolution

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform — chat with us in Bangla.
• Response Time: 2–3 business days for general requests; up to 30 days for data deletion requests.

12 Frequently Asked Questions